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FAQS

Before Ordering

Can I request the same provider that serviced my vehicle in the past?

MobileWash strives to ensure each customer experience is beneficial and uses a quality assurance team to maintain consistent standards. While you cannot request the same specific provider from a previous service, we do our best to ensure that each service remains consistent each time your order.

What do you mean by item and end product?

No, restorative services are not offered at this time.

Is there an additional charge for SUVs or large vehicles?

MobileWash keeps the ordering system simple using our unique vehicle pricing structure. There are not additional charges for SUVs or large vehicles, as each and every make and model has a unique price based on the various factors that it takes to perform services.

Payment

I forgot to add my coupon or promotional code, what can I do?

MobileWash is unable to retroactively apply a coupon, voucher, code, or other promotion.

Why was I charged for a service that did not occur?

Please contact us immediately should you have any questions regarding a transaction. Remember that a pre-authorization charge is immediately voided following the ordering of the service and will be released back to you according to the guidelines of your individual financial institution. Only the actual total will be charged at the end of the service.

How can I update my payment information?

You can view and update your payment information on the order confirmation page within the MobileWash application.

When to apply a promotional code?

Please make sure to enter in your promo code before scheduling your wash on the order confirmation page within the MobileWash application.

Payment

I forgot to add my coupon or promotional code, what can I do?

MobileWash is unable to retroactively apply a coupon, voucher, code, or other promotion.

Why was I charged for a service that did not occur?

Please contact us immediately should you have any questions regarding a transaction. Remember that a pre-authorization charge is immediately voided following the ordering of the service and will be released back to you according to the guidelines of your individual financial institution. Only the actual total will be charged at the end of the service.

How can I update my payment information?

You can view and update your payment information on the order confirmation page within the MobileWash application.

When to apply a promotional code?

Please make sure to enter in your promo code before scheduling your wash on the order confirmation page within the MobileWash application.

After Ordering

What to do when MobileWash is locating a service provider for you?

Within a few moments of requesting your wash, the app will locate the closest Service provider within your area or give you the option to schedule a wash at later time if no Service provider is available for the “Wash Now” feature.

What happens if something was damaged or missing?

MobileWash service providers are independent contractors who are insured in the event that anything goes wrong during service. If there is damage done to a vehicle by a service provider, it is the responsibility of the customer to notify the service provider immediately of the damage following the service. Once the service provider leaves the premises and you opt not to inspect the vehicle, all rights to file a liability claim are waived. Should you follow these guidelines, you are responsible for negotiating and exchanging insurance information. MOBILEWASH IS NOT LIABLE FOR INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, LIABILITY, LOST PROPERTY, PERSONAL INJURY, OR PROPERTY DAMAGE arising from the usage of our platform.

MobileWash is not responsible for any belongings that may be lost or otherwise disposed of while performing services on your vehicle. We strongly recommend that each customer remove any belongings they consider to be of value prior to service.

What is your cancellation/rescheduling policy?

Please review the reminder within our application for any specific information regarding policies.

Why has my service provider not yet arrived?

We strive to ensure that service providers perform services in a timely manner. While we value your time and want to ensure we accommodate your busy schedule, service providers may occasionally encounter certain roadblocks, including running late due to traffic or other unforeseen circumstances. Please give your service provider a 20-minute window to arrive at your location. Occasionally, additional time may be needed to provide services, especially if exigent circumstances arise.